If you use an AI assistant such as Claude or ChatGPT connected to Ava, Trainers and Admins can teach Ava from it, without opening Training in Ava. This article covers how to do it well. Ava learns from what you send, and nothing waits for a confirmation step, so a little care up front keeps the knowledge accurate.
Who can do this? Users with the Trainer or Admin role. If you connected your assistant before teaching was added, disconnect and connect again once, and approve the new access request. To connect an assistant, see Connect AI Assistants to Ava (MCP).
How it works
Each message you send is one turn with Ava's own training agent, the same agent you chat with under Training > Product.
Ava replies with what she understood, the learning status, and a receipt of what is staged to be learned.
Learning starts after a short countdown. There is no extra confirmation step and nothing to approve in Ava.
Your messages belong to a teaching session. You can continue a session for up to 7 days after your last message.
Best practices
1. Look at what Ava already knows first
Before you add anything, ask your assistant to review your Training knowledge: the overview of what is thin or missing, the entries behind a gap, and the sources behind each entry. Teach to fill real gaps instead of repeating what Ava already has.
2. Use one session for one topic or product line
Keep unrelated topics in separate sessions so their context does not mix. Sessions can run side by side, for example one per product line. Ava handles one message at a time within a session, so wait for a reply before sending the next message in the same session.
3. Name the product line
Say which product line the material belongs to, as you would in Training. A session keeps its product line once it is set. Teaching is available for product lines that have a product-line tag configured. If Ava can't teach a product line, ask an Admin to configure its tag.
4. Name your sources
Tell your assistant to include where the material came from: the documents, web pages, calls or records it used. Ava records these with the knowledge she learns, as provided by your assistant, so you and other Trainers can trace an entry back later. Ava does not open those sources herself, so describe them accurately.
5. Review before you send
Because learning starts without a confirmation step, check what your assistant is about to send. Teach only material you have read and trust. Be careful with text copied from web pages or other tools you do not control, which can contain wrong or misleading statements. In Training, Ava asks you to confirm connector-sourced knowledge before saving it. Teaching from an assistant has no such card, so your review is the check.
6. Read the receipt
After each message, check the receipt of what is staged. If it is missing something or includes something you did not mean to teach, say so in your next message in the same session.
7. Verify afterward
Once learning has finished, ask your assistant to explore the new entries and read their sources. Then ask Ava a question about the topic in a Space to confirm that she answers correctly.
Good to know
Each person can send up to 60 teaching messages every 10 minutes, and each organization up to 300.
Documents are not uploaded this way. To add a file, upload it in Training > Product > Sources. You can also teach the document's text and name the document as the source.
Your assistant's other questions to Ava, such as asking about a Space, do not teach her anything. Only teaching messages add to what Ava knows.
You can teach and review in Training in Ava at any time. The two work on the same knowledge.
To fix something that was taught by mistake, teach the correction in the same session, and tell your Vivun Technical Account Manager or Vivun Support if it needs to be removed.
Learn more in Product Training and Training Ava: Overview.