Available to any Ava user with a Standard or Lite license.

You connect with your own Ava sign-in, so you see only what you can already see in Ava.

Server address: https://mcp.ava.vivun.com/mcp

Supported today: Claude (desktop app and Claude Code), ChatGPT, Slackbot, and Microsoft Copilot.

Ava is not listed in the Claude or ChatGPT connector directory yet, so you add it by its server address, as described below.

You need an Ava account you can already sign in to, and at least one Space. If you have no Spaces yet, there is nothing for Ava to answer from.

If your company uses Claude Team or Enterprise, an organization Owner may need to add the Ava connector for your organization before you can connect (see For Claude Team and Enterprise owners below).

Ava only returns what the person asking can already see in Ava. The plugin gives no one new access.

Questions asked from ChatGPT do not appear as Ava chats and do not change what Ava remembers about your accounts, as described in Consultations are kept apart from your work in Ava below.

To stop everyone using Ava in ChatGPT, turn the plugin off in the Admin Console. To remove one person, remove their Ava account.

The request comes from Vivun Ava Prod Auth0, Ava's sign-in service.

Only click Allow if you started the connection yourself from your AI assistant. As the warning says, do not proceed if someone contacted you and told you to.

Allowing it does not give your assistant access to anything you cannot already see in Ava, and it cannot change your CRM (see below).

Your list of Spaces. Your assistant can list the Spaces you have access to. Each Space shows its name, the Salesforce account ID and account owner, and the same last-activity date and reason you see on the Spaces screen in Ava. The list can be filtered by owner or by recent activity. Each Space also says whether its data is still loading or ready, with the number of calls linked and summarized and the date of the latest call, so you can tell when a new Space is ready to ask about.

An answer about one Space. Ask a question about a Space, and Ava works through that Space's accounts, calls and memory to answer it. Most answers arrive within 15 to 40 seconds.

Product gaps for your Spaces. Your assistant can read the product gaps Ava has recorded for up to 50 Spaces in one request. Each gap lists where it came from, such as a call, a Slack message or an uploaded file, with the date. A Space you can't read is marked as not available, and the other Spaces still come back.

Your organization's Training knowledge (Trainers and Admins). Your assistant can browse what Ava has learned in Training, filter it by product line, type or date, and read the sources behind an entry. Each entry shows the entries it is linked to, with each linked entry listed once. Trainers and Admins can also teach Ava from their assistant. See Teach Ava from your assistant below.

Your open deals. Your assistant can read a page of your open deals from Salesforce, ordered by close date. Each deal shows the account, stage and owner, plus the columns you have set up in Ava. By default you see deals for everyone on your Spaces. Ask for "my deals" to see only the ones you own. Deals that have slipped past their close date are included.

Search your Salesforce accounts. Your assistant can search your Salesforce accounts, using the same search as the Add Space window in Ava. Each result shows whether a Space already exists for the account and whether it is already in your list.

Add a Space. When you ask, or confirm, your assistant can add an account's Space for you. If the Space is already in your list, nothing changes. If the account already has a Space in your organization, adding it joins you to that Space instead of creating a new one.

Two ready-made reports. They appear in your assistant's prompt menu (a slash command in Claude), so you get the same structure every time. In Claude's chat (web or desktop), start a new chat and select + in the message box. Hover Connectors, scroll down inside the list to the "Add from…" rows, and hover Add from Ava MCP. Choose Forecast report or Product gaps summary, fill in the optional fields or leave them blank to cover everything, select Add prompt, then send.

Each message you send is one turn of a teaching session. Your assistant gets back Ava's reply, a session ID, the session's learning status, and a receipt of what is staged so far.

Learning starts on its own after a short countdown. There is no confirmation step and nothing to do in Ava afterward.

To keep teaching in the same session, your assistant sends the session ID with the next message. A session accepts more teaching for seven days after its last message. After that, start a new session.

If you name a product line, it belongs to the session. Everything taught in that session is tagged with it, and a later message can't switch the session to a different product line.

One message at a time per session. If you send a second message while the first is still running, Ava asks you to wait. Different sessions can run side by side.

Teaching is limited to 60 messages per person and 300 per organization every 10 minutes. If your assistant is told to slow down, wait a bit and try again.

A consultation does not appear in the Space's threads, or in your conversation history in Ava.

Ava does not learn from a consultation. Nothing you ask here is added to what it remembers.

Ava will not change your CRM from a consultation. Asking it to update a record gets you an answer, not a change. The only thing your assistant can change in Ava is adding a Space to your list, and only when you ask for it or confirm it.

Consultations are yours alone. Someone else's consultation is never reachable from yours.

A Space you have archived is not in the list, but you can still ask about it if you have its identifier.

One question at a time per Space. Ask a second question about the same Space while the first is still being answered and Ava asks you to wait. A question about a different Space goes ahead.

A very long answer, or a very long list of Spaces, is shortened, and the result says that it was.

Ava answers on its standard model. A model you chose inside Ava, a lens, or a call selection does not apply to a consultation.

A question that arrives without a Space, or with a Space you do not have access to, is refused rather than answered from somewhere else.

For administrators: a consultation counts the Space as active for the billing period. It does not appear in the usage dashboard's interaction counts.

Reading deals needs your Salesforce connection in Ava. If it is missing or has expired, your assistant is told to connect or reconnect Salesforce in Ava.

A very long list of gaps or deals is shortened, and the result says that it was. If Salesforce stopped returning rows before your whole pipeline was read, the result says so, so a partial list is never mistaken for the full one.

Deals reads are limited so they don't use up your organization's Salesforce allowance. If your assistant asks you to try again in a moment, wait a bit and repeat the request.

Adding a Space, reading Training knowledge, and teaching Ava each need a permission. If you connected your assistant before they were added, disconnect and connect again once, and approve the access request. Microsoft Copilot Studio admins must add the permission to the connector by hand.

A large result is trimmed to fit your assistant's size limit, and the result says that it was. A product gaps result still includes every Space you asked for.

Reading the Space list, searching accounts and the report prompts use no credits.

Training knowledge tools, including teaching, are available only to people with the Trainer or Admin role. Anyone else who asks gets a message that their role doesn't allow it.

Ava does not appear after connecting. Quit and reopen Claude.

Sign-in fails or loops. Sign in to the Ava web application first to confirm your account works, then try connecting again.

"List my Spaces" comes back empty. You have no Spaces in Ava yet. Create or join a Space in the web application first.

Ava says it is busy. A question about that Space is still being answered. Wait for it to finish, then ask again.

"Connect or reconnect Salesforce in Ava." Open Ava, go to your Salesforce integration, and reconnect, then ask your assistant again.

"This Space isn't available" or a Space is missing. If a Salesforce account has a Space in your organization but you haven't added it in Ava yet, your assistant tells you to add it in Ava. You can also ask your assistant to add it for you, then wait until the Space shows as ready before asking about it.

Your assistant can't add a Space. It tells you why. If it says to connect or reconnect Salesforce, do that in Ava and ask again. If the account belongs to a different organization, it can't be added to yours.