You can submit tickets to Vivun's support team and access various how-to, FAQ, and best practices documentation and videos here in the Vivun Help Center. This article outlines how to create and submit a support ticket, as well as search and view articles.

The Vivun Help Center allows you to create and submit tickets, and search articles. When you are logged in to Vivun's AI Sales Agent product, you are automatically logged into Vivun's Help Center. Navigate to Ava's Login Page to login and get access to the Help Center.

Once logged into Ava, you have access to all of Vivun's user documentation. This includes how-to articles, best practices, FAQs, and more. The content is organized by Collections and folders. You can also use the Search feature to quickly locate articles or tickets based on your search terms.

In the Vivun Help Center, click the magnifying glass in the lower-right of your screen to launch the help widget.

From the widget, under Create a Ticket select Support Tickets.

Enter your details and click Create Ticket.

If you are unable to login to Ava, it is likely due to the status of the Connected App in your Salesforce organization. On September 8, 2025, Salesforce rolled out a global change to their Connected App settings and authentication flows.

What does that mean for my organization as an existing Ava user, and what do we need to do?

Have your organization’s Salesforce Admin validate that the Vivun Ava Prod Auth0 Connected App is installed. They can confirm this in Salesforce under Setup > Connected Apps OAuth Usage.

If installed, they will see a “block” and “uninstall” button (no further action needed):

If not installed, they will see a “block” and “install” button, and should click Install:

Additionally, if your organization sets OAuth policies in Salesforce to Admin approved users are pre-authorized, your Salesforce Admin will need to provision users with access to the Vivun Ava Prod Auth0 connected app.